At London Drain Solutions we respect your privacy and we promise to:
- Use your personal information only to provide you with the information you have requested or have agreed to receive
- Keep your data safe and secure and process in a manner that abides by your wishes
- Allow you to change your mind at any time about the communications you have signed up to receive
- Only disclose your data to third parties for marketing purposes when you have said it is ok to do so.
Where your data is held
All data is held on secure servers in the UK, and will be stored under robust security measures.
We do not transfer your data outside of the European Economic Area, and we comply with the protection offered to you under the General Data Protection Regulations.
We may collect any or all of the information you give us, depending on the type of transaction you enter into. This may include your name, address, telephone number and email address, together with data about your use of the website.
Other information may be needed from time to time in order to process a request; this may also be collected as indicated on the website.
We use a phone tracking system for quality and training purposes as well as to improve the services that we deliver online via our website. Phone calls made using a phone number from this website will be recorded without asking callers to provide consent. We store phone call recordings for 30 days; no personal information such as phone numbers are associated with the call.
The information collected is primarily used to perform the task for which you have visited our website.
In addition, personal information may be used for statistical analysis.
Your personal information will not be made available to any third parties without your express permission.
All data collected in the UK is held in accordance with the General Data Protection Regulations.
All reasonable precautions are taken to prevent unauthorised access to information held by London Drain Solutions.
This safeguard may require you that you provide additional forms of identity should you wish to access information about yourself that is held by London Drain Solutions.
Types of communication
By entering your email address you consent to receiving the particular piece of information you have requested, as well as allowing us to send you appropriate and useful communications.
You may withdraw consent or update your preferences at any time by emailing Kieran.Connolly@blockbusters.co.uk. Alternatively you may opt to stop receiving emails by using the link in the footer of any email.
When you give your personal data to London Drain Solutions we will process and store that data in accordance with our responsibilities under the General Data Protection Regulations and other relevant legislation.
Your data will be kept securely.
In order to prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical electronic and managerial procedures to safeguard your personal data whilst in our care or the care of any outside suppliers with whom we may contract to process your data on our behalf.
Any outside suppliers are under strict contractual terms to mirror the security policies currently in place at London Drain Solutions.
What we will and won’t do with your Data
All data that you supply will be processed in order to provide any service requested when you sign up on our website.
We will only use your personal data for the purposes you have permitted. We will not share it for marketing purposes outside of London Drain Solutions unless you have given us permission to do so.
Links to other Websites
The London Drain Solutions website may provide links to resources we believe to be useful.
These links will take you to websites operated by third parties who operate under different privacy policies.
Should you click one of these links you will be leaving the London Drain Solutions website; we have no control over the destination site.
Notification of Changes
Users have the right to ask London Drain Solutions for a copy of the personal data held about you, and to request that London Drain Solutions correct any inaccuracies in that information.
London Drain Solutions aims to provide a friendly and accessible experience to all users.
We want all users to be able to access the information on this site.
If at any point you experience difficulty using this site please get in touch at Kieran.Connolly@blockbusters.co.uk. We will always endeavour to help you to access the information you need and welcome your feedback as to how we can improve our site in the future.
Whilst we strive to make this site accessible, there are some limitations.
Although we always aim to communicate as clearly as possible, some blog posts may be technical in nature and so will require a reasonable level of technical understanding.
Where third-party software solutions are used, for example hosted videos, we will aim to use services that provide a more complete accessibility offering, such as closed captioning.
Our technical approach
Wherever possible we follow the guidelines given by the W3C in the Web Content Accessibility Guidelines (WCAG) 2.0.
All content images used in this site include descriptive alternative text, using alt attributes.
Graphics which are purely decorative include empty alt attributes.
All forms on this site follow a logical tab sequence. Labels are associated with their respective input fields.
This website uses scripting to improve usability but it is possible to browse this website without scripting.
This website uses stylesheets for visual layout. If your browser or browsing device does not support stylesheets at all, the user of structured semantic markup will ensure the content of each page is still readable and clearly structured.